FAQS

Currently, we only accept $ USD (United States Dollar)

To sign into your account, click the following link: https://thegarifunamarket.com/my-account/

If for any reason you are not completely satisfied with your purchase, items in UNUSED and ORIGINAL CONDITION purchased from The Garifuna Market www.thegarifunamarket.com the official The Garifuna Market website, can be returned WITHIN 14 DAYS of PURCHASE.

Gift Messages, Gift Wrapping or E-Gift Cards are non-returnable and non-refundable.

Sale items are non refundable.

Return process:

a. Fill out the return form provided in the original package and indicate the item number, quantity, and reason code.
b. Place merchandise and return form in the package.
c. Attach a return label to the outside of the package and secure package for mailing.
d. Drop off package at your nearest USPS Post Office. You WILL be responsible for the payment of the return shipping.
e. Choose that your package be tracked and insured. The Garifuna Market cannot reimburse the cost of shipping. Address for returns should be mailed to:
THE GARIFUNA MARKET
521 West 146th St. #429
New York, NY 10031

Please do not physically visit this location.

f. All returns will be credited back to the original form of payment (excluding shipping cost)
g. Returns will be processed within 4 business days of receipt of your item(s) by The Garifuna Market. You will receive an email notification once your return is processed. Please allow up to 5-7 additional business days for the funds to be credited to your payment method.
h. If you cannot locate the return form, please contact The Garifuna Market Customer Care Center for further assistance.

Your payment information is secure and we never see your card information. We use PayPal, the most secure payment processing service. If you have any additional questions please send us an email at: help@thegarifunamarket.com

Want to follow your package on it’s journey to you? Find the tracking number in your order confirmation and enter it into the USPS Tracking tool on their website: https://tools.usps.com/go/TrackConfirmAction!input.action

Sign into your account here: https://thegarifunamarket.com/my-account/

Contact us at help@thegarifunamarket.com if you don’t find an answer to your questions!

Select the product you’d like more details on. Its product page will provide you with more information regarding colors, measurements and more.

Customers have the option to send their purchase(s) as a gift.

On the product page, you will have the option to select one of the following add-ons (Additional rates may apply as shown on the specific add-on):

1. None

Select this option if you do not want any gifting options.

2. Gift Message (+ $1.00)

Select this option if you would like a custom message sent with your purchase. Add your message at checkout in the Order Notes field. (150 word maximum).

You can also add this add-on to your cart.

3. Gift Wrap (+ $6.00)

Select this option if you would like your purchase gift-wrapped. Gift receipt and gift message included. Please add your message at checkout in the Order Notes field. (150 word maximum).

You can also add this add-on to your cart.

4. Gift Receipt (+ $0.00)

Select this option if you would like a gift receipt sent with your purchase. This is the best choice for if you do not want the invoice/price paid for your purchase shown.

This does not include gift wrap or gift messages.

You can also add this add-on to your cart.

We do not arrange pick-ups or drop-offs.

We are online-only and ship orders throughout the U.S. only at this time.

Don’t worry! Orders tend to arrive quickly, within a few days from the time the order has shipped. Please check your confirmation e-mail to track your package.

Occasionally, in the summer season, we can be found at pop-up events. Subscribe to our newsletter to learn when and where you can find us next.

You can exchange your unused purchase in good condition, within 14 days of your original purchase.

The customer is responsible for the shipping and handling fees of exchanges and returns. This fee typically starts at $7.95 and up each way, depending on the region you are located.

Please contact us with the order number of your purchase and the item that you want to exchange it with by sending us an email at help@thegarifunamarket.com.

Send us an email with your name, order number and request at help@thegarifunamarket.com.

Thanks for your interest!

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